Learn more about the most important aspects in dealing with an online community for citizen journalism.
The role of the moderator: self-conception, tasks, requirements
Rules of communication and behaviour within the community for moderators
Efficient and personal care of the user: text modules and support with regard to typical beginner mistakes and user questions
De-escalating and professional processing when it comes to problems and violation of the terms and conditions: text modules, argumentation aids and case studies with suggested solutions
Training presentation in digital and printed form
Gogol user manual “Community management“
Case book with selected case studies and suggested solutions
Recommendation for participation
The training course is intended for editors, managing producers and community managers.