Community management

Training: Community management Schulung Community Management

Learn more about the most important aspects in dealing with an online community for citizen journalism.

Our experts prepare you optimally for the relevant challenges regarding the creation of user satisfaction and loyalty, the process optimisation in terms of user questions as well as the handling with troublemakers. You hereby benefit from their over ten years of experience in dealing with more than 400,000 citizen journalists.

Imparted Knowledge

  • The role of the moderator: self-conception, tasks, requirements
  • Rules of communication and behaviour within the community for moderators
  • Efficient and personal care of the user: text modules and support with regard to typical beginner mistakes and user questions
  • De-escalating and professional processing when it comes to problems and violation of the terms and conditions: text modules, argumentation aids and case studies with suggested solutions

Training materials

  • Training presentation in digital and printed form
  • Gogol user manual “Community management“
  • Case book with selected case studies and suggested solutions

Recommendation for participation

The training course is intended for editors, managing producers and community managers.


Booking request


Duration of training

1 day


Training location

We would be happy to carry out training courses at your company. If you would prefer the training at gogol medien, please make a specific note when registering.